Introduction: Turning Confusion into Clarity
For many patients, seeking medical treatment abroad feels overwhelming. Questions arise: Which hospital should I choose? How will I sort out my travel, paperwork and admission? Who will provide me support if I do not speak the local language? These concerns are valid and significant particularly when it involves your health.
At Manaaki Healthcare we firmly believe that patients should be able to feel clarity, compassion and confidence at all stages of their medical journey. That’s why we’ve put together the entire patient care process from the first consultation through admission! I want each patient and their family to feel supported at every step along the way and to have the peace of mind in knowing that they have the best medical professionals in their corner.
This blog explains, step by step, how Manaaki guides patients through the journey of international medical care, ensuring safe, affordable, and stress-free treatment access.
Why the Process Matters
The Challenges Patients Fact
- Navigating multiple hospitals without clear comparisons.
- Dealing with uncertainty about costs and treatment timelines.
- Facing language barriers and cultural differences.
- Handling complex documentation and travel requirements.
The Manaaki Difference
- A patient-first journey that makes each stage SIMPLE.
- Partnerships with worldwide accredited hospitals.
- Transparency and clarity of communication and cost.
FACT: The Medical Tourism Association states more than 60% of patients feel confusion with the process, which is the largest obstacle to overseas treatment.
OPINION: Manaaki removes uncertainty by breaking down the journey into clear steps.
Step 1: Initial Consultation and Medical Assessment
What Happens at This Stage
- Patients contact Manaaki through the website, helpline, or referral partners.
- Medical history, current diagnosis, and test reports are shared securely.
- Manaaki’s medical team reviews documents to understand patient needs.
Why It is Important
- A correct assessment ensures that recommended hospitals and treatments match the patient’s specific needs.
- Patients save valuable time and money by not seeing the doctor unnecessarily.
Example: An example is of a heart disease patient in the UK, who sent his imaging test reports to Manaaki. Within 48 hours, doctors in both India and Turkey had assessed the reports, and provided the patient with treatment plans without flying to either site.
Fact: Digital consultations cut the decision-making time by 70%.
Step 2: Custom Treatment Suggestions
Shortlisting hospitals and doctors
- Manaaki presents a curated list of hospitals based on:
- Specialization in the required treatment.
- Doctor’s expertise and track record.
- Location and budget preferences.
Cost Estimates and Comparisons
Patients receive transparent quotations including:
- Doctor consultation fees.
- Surgery/procedure costs.
- Hospital stay and post-care expenses.
Opinion: Transparency builds trust. By comparing costs upfront, families can make informed decisions without hidden surprises.
Research Insight
- According to Deloitte, patients save between 40% and 80% on medical procedures abroad compared to their home countries. Manaaki ensures these savings are communicated clearly.
Step 3: Pre-Travel Assistance
Visa and Documentation
- Manaaki assists with medical visa applications, invitation letters from hospitals, and necessary approvals.
Travel Planning
- Guidance on flight bookings, local transfers, and recommended arrival times before admission.
Accommodation Support
- Affordable options for families near the hospital, including guest houses or hotels.
Example: A patient traveling from Ethiopia to India received complete visa guidance, reducing processing time from four weeks to ten days.
Fact: Streamlined travel support reduces pre-treatment anxiety and ensures smoother coordination.
Step 4: Arrival and Local Assistance
Warm Welcome Services
- Manaaki representatives meet patients and families at the airport.
- Local transport takes them, their family or any support to the accommodation or the hospital.
Cultural and Language Support
- Translators and interpreters provide a bridge in communication.
- Orientation to hospital processes and how to get around the city.
Opinion: Connection Matters. Having a familiar face to meet you in a foreign country, helps to alleviate the stress of patients and families.
Step 5: Hospital Admission
Smooth Coordination
- Representatives from Manaaki travel with patients to the hospital.
- Minimizing wait time through pre-booked appointments, and liaising directly with the doctors.
Documentation Made Easy
- Manaaki prepares documentation in advance for admission and any medical forms.
- Insurance or payment information is handled clearly and transparently.
Medical Expertise
- Partnered hospitals are internationally accredited (JCI, NABH) and the specialists are experienced.
Fact – JCI Joint Commission International accredited hospitals in India, Turkey and Thailand maintain or enhance quality of care in relation to patient safety relative to global standards.
Example – a patient from Kenya required orthopedic surgery, and with Manaaki’s coordination, admission and first consultation took place less than 24 hours of arrival.
Step 6: Treatment and Ongoing Support
While in Treatment
- Manaaki makes sure there is regular communication between doctors, patients, and families.
- Support staff ensure that translation and dietary needs are met, as well as providing comfort services and companionship.
Post Care and Recovery
- Follow up appointments are set.
- Any rehabilitation, physiotherapy, or medication needs are clearly articulated.
Fact: According to the World Health Organization, continuity of care can improve overall rates of successful treatment by as much as 20 – 30%.
Step 7: Discharge and Return Assistance
Discharge Coordination
- Patients receive medical reports, prescriptions, and a summary of care.
- Teleconsultation options are arranged for future check-ins.
Travel Back Home
- Manaaki helps with fit-to-fly certificates, travel bookings, and airport transfers.
Follow Up Support
- Ongoing online consultations ensure patients remain connected with their treating doctors.
Opinion: The journey does not end at discharge. Long-term support builds trust and ensures peace of mind.
Evidence and Case Studies
- Example 1: A patient in the USA managed to arrange, through Manaaki, to have coronary bypass surgery in India for about 80% of what he would have spent at home including the initial consult and follow up teleconsults after the procedure and hospital discharge.
- Example 2: A family from the Middle East needed pediatric care in Turkey. In just two weeks, Manaaki was able to facilitate all of the paperwork, which hospital they would be admitted to, accommodation, and all paperwork for admission that had they done at home would have taken months.
- Research Implications: The released Medical Tourism Index 2023 also recognized India, Turkey, and Thailand can be included in top 10 global rankings as best for affordable access to quality care.
Facts, Opinions, and Speculation
Facts
- Manaaki partners only with internationally accredited hospitals.
- Patients save 40–80% compared to Western healthcare costs.
- Structured processes reduce waiting times and stress significantly.
Opinions
- The strength of Manaaki lies in personalized guidance—patients feel cared for, not just processed.
- Compassionate support services, like translators and coordinators, are as vital as medical expertise.
Speculation
- With rising global healthcare costs, platforms like Manaaki could soon become the primary access point for international patients.
- AI and digital health tools may further enhance consultation and follow-up processes.
Key Takeaways
- First Consultation: Provide secure sharing of your medical records for assessment by our specialists.
- Treatment Options: Provide an open comparison of health services, costs, and providers.
- Pre-Travel Support: Visa, accommodation and travel logistics.
- Arrival Support: Local representatives, translators, personal guides and transportation.
- Hospital Booking & Payment: Complete the medical services payables, and pre-order specialists.
- After Care Support: Continued communication and continuity of care and reporting.
- Discharge & Travel Home: Protection for a safe travel home, ongoing medical acknowledgement, and continued virtual consultations.
Conclusion: Your Journey, Simplified with Manaaki
International medical care does not have to be a daunting experience. With the right organization, it can be a path that leads you to recovery with guidance along the way, instead of running the risk of being lost in the unknown.
Manaaki takes the guesswork out of arriving at healthcare decisions and importantly, brings compassion into the travel experience saving you money and finding clarity from consultation right through to hospital admission.
Manaaki’s support process includes everything- expert assessments, hospital selection, travel and visa assistance, arrival, hospital coordination, treatment oversight, and post-discharge. Patients and families trust and have peace of mind being able to worry about things that matter in their time of healing and recovery.
If you or someone dear to you is looking to receive affordable, high-quality treatment in another country, allow Manaaki Healthcare to help. Reach out to us today to begin your personal step by step journey to better health.
Learn how Manaaki Healthcare guides patients from initial consultation to hospital admission abroad, ensuring stress-free, affordable, and safe treatment.
